(a)  We do not accept returns for change of mind or other circumstances. However, you may have rights to a repair, replacement, or refund under the Australian Consumer Law.  

(b)  Nothing in these Terms attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law (Consumer Law Rights). All other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms.  

(c)  Where you return products to us to seek an Australian Consumer Law remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us.  

(d)  Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the Price of the relevant product.  

We aim to get your charger to you as quickly as possible. Please allow 1 business day for us to process, dispatch, and deliver your order.

Delivery times may vary slightly depending on charger availability, but don’t worry—we’ll keep you updated every step of the way. Our team will contact you directly to coordinate delivery and make sure your charger arrives right when you need it.

We’re proud to offer professional installation services for all customers who purchase our EV chargers and those who already have unit. Installation costs can vary depending on several factors, including:

• Your home, apartment, or commercial space’s existing electrical system

• The phase of power you choose (single or three-phase)

• Whether you have solar panels or a home battery system

These elements can affect the complexity and requirements of the installation. For a personalised quote, please contact us or email us to learn more about our pricing.

We work with all major suppliers, so no matter where you're sourcing your charger or accessories from, we've got you covered.

If you have any questions or would like to discuss your installation or delivery, feel free to contact us directly at enquiry@futurecharging.com.au — we're here to help!