FAQ

  • Postage of chargers and boxes up to 5kg is free across NSW.

    For all other states and territories, a $40 shipping fee applies.

    Shipping costs for heavier chargers will be calculated at the time of quotation

  • At Future Charging Solutions, we aim to get your charger to you as quickly as possible. If the charger is in stock, it will be processed and dispatched the next business day, with delivery typically taking 2 to 4 business days depending on your location.

    If the charger is not in stock, dispatch times will depend on the supplier’s lead time. But don’t worry—we’ll keep you updated every step of the way. Our team will contact you directly to coordinate delivery and ensure your charger arrives as soon as possible.

  • At Future Charging Solutions, we do not keep chargers in stock. All chargers are shipped directly from the supplier, and their return policies apply accordingly. Please refer to each product page for the specific return policy applicable to that charger.

  • We offer installation services only within NSW.

    AC charger installations are available in Sydney and within a 250 km radius. However, we install DC chargers across all of NSW.

    While we do not offer installation outside of NSW, we are able to supply chargers to locations outside the state

  • The cost depends on several factors, including your home's existing electrical infrastructure, switchboard capacity, the distance between your switchboard and the charger location, and the type of charger you choose (single-phase or three-phase).
    See our prices for single-phase installation here, and three-phase installation here

  • Installation costs can vary depending on several factors that affect the complexity and requirements of the job. For a tailored quote, please call us on 1300 490 128 or email us at enquiry@futurecharging.com.au

  • The process involves five key steps:

    1. Free Consultation – We discuss your needs and answer any questions.

    2. Site Assessment – We assess your site, (including electrical capacity)

    3. Design the Solution – We create a customised solution based on your site and usage needs.

    4. Supply and Installation – We manage the delivery and complete the installation

    5. Training – We show you how to use the charging stations safely and get the most out of the software.

    6. Preventative maintenance program: We ensure your chargers run safely, efficiently, and with minimal downtime.

    This full-service approach is available for all commercial spaces, Read more here

  • We work with all major suppliers across Australia, so no matter where you're sourcing your charger or accessories from, we've got you covered. If you don’t find the charger you’re after, please contact us.

    If you have any questions or would like to discuss your project, feel free to contact us directly at enquiry@futurecharging.com.au — we're here to help!

  • No worries! Our team is here to help you select the best EV charger for your needs. We’ll consider your property type, site condition, electrical capacity, budget, and usage patterns to recommend the most suitable solution.

    Feel free to contact us directly at enquiry@futurecharging.com.au — we're here to help!

  • We provide end-to-end commercial EV charging solutions tailored to businesses such as shopping centres, hotels, Clubs, workplaces, and more.

    Our services include supply, installation, and commissioning of chargers, as well as management and ongoing support to ensure a seamless user experience and maximum efficiency. Contact us at enquiry@futurecharging.com.auto discuss how we can help future-proof your commercial property.

  • We specialise in providing EV charging infrastructure for strata buildings. We offer end-to-end solutions—from design, supply, installation, and commissioning of EV chargers to the operation and maintenance of the charging system.

    Our services meet residents’ needs while complying with regulations, making EV charging accessible and hassle-free for your community. Get in touch at enquiry@futurecharging.com.au to learn more about our strata charging solutions

  • Our business EV charging solutions include flexible installation options and smart management systems to support your fleet or employee vehicles, helping you reduce emissions and future-proof your workplace. We offer different solutions for businesses, such as tap-and-go payment, RFID systems, and private, semi-private, and public charging options.

    We provide end-to-end solutions. Reach out to us at enquiry@futurecharging.com.au to explore the best EV charging options for your business

  • Yes, we provide complete EV charging solutions for service stations, including fast DC charger supply, installation, and setup. Our solutions are designed to attract EV drivers, increase dwell time, and generate new revenue streams. We also offer load management and payment integration to ensure efficient and reliable operation.

    Contact us at enquiry@futurecharging.com.au to see how we can help upgrade your service station.

  • We understand that the initial investment can be challenging. At Future Charging Solutions, we work with a network of investors, including private companies and charge point operators (CPOs), who are interested in funding EV charging infrastructure. If you'd prefer to own the charging station, we also collaborate with finance brokers who can help you secure the funding you need.

    Get in touch with us at enquiry@futurecharging.com.au to explore the right financial pathway for your business.