Under the Australian Consumer Law (ACL) and similar state and territory legislation, consumers have certain rights which cannot be excluded, including guarantees as to the acceptable quality and fitness for purpose of goods and services.

A. Nothing in these Terms and Conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the ACL) and which by law cannot be excluded, restricted or modified.

B. The ACL sets out minimum standards for Devices sold by us. Where the ACL applies, you may be entitled to a repair, replacement or a refund in accordance with the ACL.

C. We do not accept returns or exchanges for Devices unless they are faulty or damaged. This means if you order a Device that is not suitable for your needs, or if you change your mind, we will only process returns or exchanges at our discretion. We may, at our discretion, charge a restocking fee of up to 15% of the sale price of the item. The freight cost of returning the item to us will be paid by you.

D. If pre-orders are made available for Devices the estimated time of arrival will be subject to change. If you place a pre-order you acknowledge that potential delays may occur.

E. Some of our electric vehicle charging Devices may have variable charging rates. These rates may be lower or higher at certain times of day depending on overall electricity consumption in the local area, or the wider grid. We reserve the right to restrict charging rates remotely by default, but you may choose to override restrictions for the current charging session by using the Apps or the Portal.

F. Devices may not, in any case, be disconnected from the Evnex cloud software or connected to any third party back-office or OCPP cloud software without Evnex’s written permission. In all cases, disconnection (break) fees will apply.

We aim to get your charger to you as quickly as possible. Please allow 1 business day for us to process, dispatch, and deliver your order.

Delivery times may vary slightly depending on charger availability, but don’t worry—we’ll keep you updated every step of the way. Our team will contact you directly to coordinate delivery and make sure your charger arrives right when you need it.

We’re proud to offer professional installation services for all customers who purchase our EV chargers and those who already have unit. Installation costs can vary depending on several factors, including:

• Your home, apartment, or commercial space’s existing electrical system

• The phase of power you choose (single or three-phase)

• Whether you have solar panels or a home battery system

These elements can affect the complexity and requirements of the installation. For a personalised quote, please contact us or email us to learn more about our pricing.

We work with all major suppliers, so no matter where you're sourcing your charger or accessories from, we've got you covered.

If you have any questions or would like to discuss your installation or delivery, feel free to contact us directly at enquiry@futurecharging.com.au — we're here to help!