The terms of this warranty are set out in clause 13.3 of our Website Terms and Conditions (see below).

The key terms of the warranty for the Ohme ePod are as follows:

• The device is protected by a manufacturer’s warranty for 36 months from the date of installation (warranty period).

This covers parts and labour.

• The minimum operational life of the Ohme ePod exceeds 36 months.

• The warranty covers on-site assistance, repairs and replacements, at no cost to you (except for your own expenses

in claiming the warranty).

The warranty covers any defects in materials or workmanship under normal use. During the warranty period, Ohme will refund, repair or

replace, at its discretion, at no charge, products or parts of the product which prove defective because of improper materials or

workmanship under normal use and maintenance. This will include labour costs to repair or replace the unit at the installation site.

Ohme will either repair the product or replace the product. Goods presented for repair may be replaced by refurbished goods of the same

type rather than being repaired. Refurbished parts may be used to repair the goods.

A replacement product will be subject to the remaining warranty period of the original product or for 180 days from the date of the

replacement or repair, whichever is longer.

The warranty does not cover any issues that are caused by conditions, malfunctions, or damage not resulting from defects in the charging

unit. The warranty does not cover damage or malfunction directly caused by abuse, misuse, negligence, accident, improper use, including

but not limited to:

• Failure to follow the instructions and warnings provided in the product literature

• The environment or “Acts of God” such as fire, earthquake, flood

• General appearance of the product such as discolouration or damage to paint, labels, scratches, dents and cracks

• Any repair, alteration or modification to the product other than those authorised by Ohme.

The benefits to you given by this warranty are in addition to other rights and remedies you may have under applicable consumer

protection law in relation to the goods to which this warranty relates.

For Australian purchases, our goods come with guarantees that cannot be excluded under the Australian Consumer Law (Consumer

Guarantees). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss

or damage that has been shown beyond a reasonable doubt not to have been caused by the installation or use of the Ohme Product in

accordance with all instructions and guidance as to installation and use, act of God or natural disaster or environmental conditions other

than those for which the Ohme Product was designed and manufactured. You are also entitled to have the goods repaired or replaced if

the goods fail to be of acceptable quality and the failure does not amount to a major failure.