Warranty Pass-Through Policy
EV charging products supplied by Future Charging Solutions
Your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These rights apply in addition to, and are not limited by, this policy or any manufacturer's warranty.
1. Who we are and what this policy covers
Future Charging Solutions (FCS, we, us, our) supplies and sells EV charging products manufactured by a range of Australian and international manufacturers. We are a supplier and reseller — we are not the manufacturer of these products.
This policy explains how product warranties work for goods you buy from us, the role FCS plays when you have a warranty issue, and how your rights under the Australian Consumer Law (ACL) sit alongside the manufacturer's warranty.
2. Manufacturer warranty (pass-through)
Each product we supply carries a warranty provided by its manufacturer. The manufacturer is the warrantor and sets the terms of that warranty, including its duration, what it covers, its exclusions, and the remedies available.
Different manufacturers and products have different warranty terms. At or before the point of sale, we will identify the manufacturer and make the applicable manufacturer warranty terms available to you. We pass through the benefit of the manufacturer's warranty to you; we do not add to, reduce, or replace it.
The warranty period and start date are set by the manufacturer (commonly from the date of purchase).
What counts as a valid claim, and the available remedy (repair, replacement or refund), is determined by the manufacturer's terms.
Manufacturer warranties typically require correct installation by a licensed/approved installer, correct operation and maintenance, and use only for charging electric vehicles.
3. What to do if you have a warranty issue
The warranty on the charger is provided and administered by the manufacturer or their delegate (i.e., distributor /authorised agent), who sets out their warranty terms and contact details at the time of sale. What you do if a fault arises depends on whether FCS supplied only the charger or supplied and installed it — see below.
3.1 Where FCS supplied the charger only
Where we sold you the charger but did not install it, you deal with the manufacturer or their delegate directly. They are the warrantor, and going straight to them is the fastest way to have a warranty matter assessed and resolved. FCS is the supplier, not the warrantor, and as a rule does not need to be involved in the claim.
If you don't have the manufacturer's contact details, get in touch with us, and we'll point you to the right manufacturer or their delegate so you can lodge your claim with them.
3.2 Where FCS supplied and installed the charger
Where we both supplied and installed the charger, FCS will manage the warranty claim for you for the first 52 weeks from the date of installation. If the charger has a defect within this period that is covered by warranty, contact FCS, and we will handle the matter on your behalf — including liaising with the manufacturer or their delegate and coordinating any repair, replacement or return required under their warranty process.
After the 52-week defect liability period, warranty matters follow the same approach as in section 3.1: you deal directly with the manufacturer or their delegate, and we will provide their contact details if you need them.
The 52-week arrangement is in addition to your rights under the Australian Consumer Law and any manufacturer's warranty. The manufacturer or their delegate remains the warrantor and makes the final decision under their warranty; FCS does not itself repair or replace products under a manufacturer's warranty unless we are their authorised service provider for the product. Faults arising from our installation work are covered by FCS as the installer.
4. Information you'll need for a claim
Whether you're dealing with the manufacturer or their delegate directly (section 3.1), or FCS is managing the claim for you during the 52-week period (section 3.2), it helps to have the following ready:
Proof of purchase from FCS (invoice or order number).
The product make, model and (if available) serial number.
A description of the fault, with photographs or video where possible.
Installation details, including the installer and date, where relevant to the manufacturer's terms.
5. Things that may affect a manufacturer's warranty
Manufacturer warranties commonly do not cover faults caused or contributed to by matters such as:
Incorrect installation, or installation by a person who is not licensed or manufacturer approved.
Failure to operate or maintain the product in line with the manufacturer's instructions.
Accident, misuse, unauthorised modification or repair, or use outside the product's specifications.
Damage from external causes, reasonable wear and tear, or force majeure events.
7. Maintenance and warranty conditions
Many manufacturer warranties require the product to be correctly maintained. Our separate Service & Maintenance SLA can help you meet those conditions and keep records of periodic verification (AS/NZS 3000:2018, P1.8). Maintenance services are provided by FCS and are separate from, and not a substitute for, the manufacturer's warranty or your ACL rights.