Returns Policy

• (a) In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

• (b) In addition to any other rights you may have under the Australian Consumer Law we warrant to you that the product we supply to you will be free from defects for the period of time set out in the warranty documentation supplied with the product (Warranty).

• (c) What is a defect? Our Warranty applies to any fault, error or defects in the products arising by reason of improper workmanship or materials (Defect).

• (d) What do you need to do to claim the Warranty? Within the warranty period, if you believe you have a product the subject of a Defect you must cease using the product and contact us in writing along with photo and/or video evidence and description of the Defect. If we ask you to, you must return to us the defective products, together with all packaging, parts, accessories, documentation and proof of purchase to the contact details set out below.

• (e) Where you return a product as part of a Defect claim you will need to cover any associated costs of you returning the products to us and where we find the product is covered by our Defect we will refund the associated costs of you returning the product to us.

• (f) When we receive the products you return, we will assess the alleged Defect and make a determination as to whether the claim is valid under our Warranty.

• (g) What will we do if you make a successful claim under our Warranty? We will, at our own cost:

• (1) repair or replace the product (the decision of whether to repair or replace is at our sole discretion); or

• (2) if we are unable to repair or replace the product, we will offer you a choice of a credit, refund or compensation as applicable to the Defect.

• (h) Damage Not covered by our Warranty. The Warranty does not cover any Defect which is caused (or partly caused) or contributed to, by any:

• (1) reasonable wear and tear;

• (2) act or omission, accident, or negligence by you or any third party not engaged by us (including any third-party installer of the product);

• (3) failure on your part to follow any instructions or guidelines (including any manual) provided by us or the manufacturer in relation to the product.

• (4) use of the product other than for any application or use specified by us or the manufacturer;

• (5) continued use of your product (where such use is not reasonable) after any defect in your product becomes apparent or would have become apparent to a reasonably prudent person;

• (6) incorporation or installation of fixtures, appliances or other items into your product;

• (7) failure by you to notify us of any defect in your product within a reasonable period of time after you become aware of or ought to have reasonably become aware of the relevant defect; or

• (8) installation, repair, replacement, maintenance, altering, overhauling or otherwise compromise of the product by you or any person other than us or the manufacturer.

 Australian Consumer Law

• (a) We do not accept returns for change of mind or other circumstances. However, you may have rights to a repair, replacement or refund under the Australian Consumer Law.

• (b) Nothing in these Terms attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law (Consumer Law Rights). Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms.

• (c) Where you return products to us to seek an Australian Consumer Law remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us.

• (d) Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the Price of the relevant product. Please contact us for further information.

We’re proud to offer professional installation services for all customers who purchase our EV chargers and those who already have unit. Installation costs can vary depending on several factors, including:

• Your home, apartment, or commercial space’s existing electrical system

• The phase of power you choose (single or three-phase)

• Whether you have solar panels or a home battery system

These elements can affect the complexity and requirements of the installation. For a personalised quote, please contact us or email us to learn more about our pricing.

We work with all major suppliers, so no matter where you're sourcing your charger or accessories from, we've got you covered.

If you have any questions or would like to discuss your installation or delivery, feel free to contact us directly at enquiry@futurecharging.com.au — we're here to help!